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Creative Curators

Using sniggywhatsits and discounts to lure customers to their furnishings.

By Susan Dickenson, photography by Apre Photography -- Home Accents Today, 7/1/2008

Rich Designs home in colorado springs
Rich Designs Home in Colorado Springs, Colo., showcases the discriminating taste and creative flair of owners Rich Schell (standing in photo at right) and Greg Wragge, in a successful furnishings retail and design business that does double duty as a fine art gallery and floral design boutique. A consignment shop off-site handles slow movers and special finds. Partners for more than 25 years, both men admit to being very dedicated to the two businesses, “very driven, constantly working, thinking and doing.”
Colorado Springs retailers Rich Schell and Greg Wragge are using sniggywhatsits and discounts to lure customers to their furnishings, floral and fine art gallery, Rich Designs Home. It's all part of a year-long advertising campaign that involves registering for a December shopping spree, being rewarded with a sniggywhatsit (a small floral bouquet) and redeeming the postcard invitation for a 10% discount. If their plan works, it will generate updated information for their customer database and could bring in several thousand new visitors.

Greg Wragge and Rich Schell
What the new visitors don't realize is that the real reward comes when they step into the store for the first time. That's when they'll discover that Rich Designs Home is also a pretty serious art gallery, with the original works of about 40 local and regional artists carefully hung, perched and lit amidst a sumptuous collection of home decor, dressed up with stunning floral displays and fresh cut flowers.

Floral arrangements in the Rich Designs showroom
The retail gallery had its early beginnings as a florist shop, the result of a lifelong passion for Schell, who began working in flower shops at age 13. Fresh cut flowers and “over-the-top” arrangements are but one of the owners' specialties, evidenced by the number of private parties and charitable events their floral designs have brought to life. Schell and Wragge also use their floral displays to dress up the shop's home decor collections and interiors.
“It's that combination that sets us apart,” Schell said. “We maintain the highest level of each category for the maximum look and setting, using furniture to set the mood and accenting with fine art, fresh flowers, plants, lamps, accent tables and decorative accessories.”

Table top accesories in the Rich Designs showroom
Considering the setting, it's no wonder that some people visit Rich Designs just to relax. The 6,000-sq.-ft. building, formerly an old home that had been turned into a restaurant, sits on a full acre of landscaped gardens. All of the interior floors are hardwood or brick. A long central hallway connects four showrooms, each with its own fireplace and distinct personality.

“We've had people who will just walk in because they're having a rough day or bring a sack lunch and ask if they can just eat lunch in one of the galleries because they love the environment,” Wragge said. “It's like someone's living room that you love to visit.”

Flowers are their forte and rare is the local fund-raiser or social event that doesn't incorporate some of the duo's floral designs. “Above all we love to fill homes with fresh-cut flowers and design over-the-top arrangements for dinner parties and special events,” said Schell, for whom flowers have been a lifelong passion. “I began working in Charoletts Flower Shop in Casper, Wyo., at age 13 and worked my way up through other flower shops from delivery to designer. The only major floral holiday I have missed was the year I traveled with 'Up with People' in 1979-80.”

Sitting area in the Rich Designs showroom.
Up until a few years ago when they began adding more furniture, the majority of the store's home decor sales were in accessories. Retail price points in the 6,000-sq.-ft. space range from $25 to $10,000. Candles, art glass vases and small, unexpected treasures add interest and work well as impulse buys.
Eventually Schell ended up in hotel design, but left because of “what they didn't” do. “I realized I could make “nothing” on my own and probably do just as well, and that drove me to start Rich Designs. We began as a florist and grew into the business that it has become. Greg, being closely connected from opening day, began full-time employment in 1991.”

Ant diplay in the Rich Design showroom
Schell and Wragge, cultivated tastemakers that they are, began their successful partnership many years ago in a Wyoming Pizza Hut. Schell was directing the Junior Miss Pageant in his hometown of Casper, and Wragge was in the audience. After the pageant, the two were introduced by a mutual friend, they all went for pizza afterward and ended up closing the restaurant. As Schell summed it up, “A little pageant, some pepperoni and a pitcher of beer has turned into 26 years.”

Both Wyoming natives, the partners have spent the last 20 years in Colorado Springs, home also to about a half million people. They describe their average customer as female, age 35 to 65, up-and-coming professionals with discretionary income.

Art work by reginal artists
The work of more than 40 local and regional artists is represented in the gallery spaces, offering all original pieces in a variety of styles and media. Sometimes visitors will drop by just to peruse the newest additions. Schell also promotes the artists in an art and design column he pens for a local magazine.
Rich Design showroom
The biggest business challenge they face is staying current with, “or should we say ahead” of the competition. “We have always followed our hearts and wallets, never had the cushion that you hear about in small businesses, with bank rolls of extra capital,” Schell said. “We've been able to grow at a pace we could afford. When we leased, we continued to expand as needed and when our dream building became available we purchased it eight years ago.” The building and property on which the store sits are now valued at twice what they paid then.

As the economy continues to slow, Schell and Wragge are maintaining a positive attitude and promoting their business more than ever. “Trying to go into some new directions, we're spending more on advertising than we've ever spent,” Schell said. “I can't say it always comes back to you but a bad economy is not the time to cut back.”

Florals in the Rich Design showroom
The store's florals and gallery layout enable Schell and Wragge to rearrange and fluff more often, thus giving the appearance of an ever-changing inventory.
They host three major events a year, including an art opening benefiting Pikes Peak Hospice. They've also donated extensive amounts of time, dollars and product for swanky community fund-raising events. “It helps to keep our name in front of the customers we're trying to attract,” Schell said. “That's not to discount all the other walks of life but it's where we make our bigger volume sales.”

Visibility is also maintained through consistent advertising, most of it conceptualized and brought to life by Schell and his strong natural talent for creativity. He writes a monthly column on art and design topics for a local magazine, and has toyed with the idea of taking his ideas on the road in the form of store consultations. “I would love to take a mom-and-pop store with potential and go in and shop for them — help them become a greater force than they are.

Exterior of the Rich Design showroom
“You can be bright, you can run a business but you might not necessarily know which lines will work, what to do to become more powerful,” he said. “It's not to say I think Rich Designs is that perfect, but I think it's easier to go into someone else's store and tell them what works, much like an interior designer can walk into a home and rattle off the first 15 things you need to do to make it better; it's a different process.”

Schell continued, “We're not ego guys. We are proud in that we do know what we do and at the level we do it, and so what keeps us different is the level of quality and sophistication that we have going in all departments of what we are.”

“There is not another business like ours in Colorado Springs,” Wragge added. “We're different and people know that. We even find that when we travel — we like to try to see other stores in our category and seldom do we see anything that compares.”





 

Rich Designs Home

Store opened 1987

Size 6,000 square feet

Home accents 80% of the floor

Sales per square foot $216

Employees 9

Best sellers all accessories, candles, art glass vases

Key vendors Matahari, Interlude Home, Castilian, Global Views, Roost, Go Home, Arteriors, Aidan Gray, Austin, Cyan, Uttermost, Lee Furniture, Fringe, Palatial Leather, Jan Barboglio, Artdreams Home, FFDM, Emdee International, Eighteen Karat, John Toole, Vagabond Vintage

Home accent categories accent furniture, lamps, wall decor, decorative pillows, throws, permanent botanicals, rugs, tabletop, garden accessories

Markets Atlanta, Las Vegas, High Point

Retail Price Points $25 to $10,000

Emerging Trends We are finding that people are really seeking comfort and the feel of age and lived in; uber-new mixed with worn and embracing.

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