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Retail Profile: Watson Kennedy

Seattle, Washington

Susan Dickenson -- Home Accents Today, 3/1/2009

When he was in his 20's, Ted Kennedy Watson, owner of Seattle's three Watson Kennedy shops, spent a lot of time serving tennis balls.
Ted Kennedy Watson
When he was in his 20's, Ted Kennedy Watson, owner of Seattle's three Watson Kennedy shops, spent a lot of time serving tennis balls. Off the court, he began developing his decorating eye and soon became known among friends and family for his creative gift-giving and stylish interiors.

In fact, the former Seattle Tennis Club pro was still in tennis whites when he was asked to join the creative team for the Bill and Melinda Gates wedding festivities.

Not long after, he began to show the decorative work of friends and acquaintances, first in his home, then later in a wholesale showroom in the Seattle Market Center. “I learned a tremendous amount from dealing with some of the best buyers in the country — Neiman Marcus, Gump's, Barneys, Nordstrom to name a few,” Watson said.

At Watson Kennedy, displays of new product are layered with vintage bibelots to delight and tempt the senses.
At Watson Kennedy, displays of new product are layered with vintage bibelots to delight and tempt the senses.
In 1998, he opened his first retail shop, in “the one spot in Seattle” that Watson adored and had always told friends he would make his if it were ever vacated. Twenty-three days after signing the lease, the first Watson Kennedy (a transposed version of his middle and last names) opened for business in the heart of the city's historic Pike Place Market, in a building with a picture window overlooking Puget Sound.

When Watson opened a second retail location, he sold his wholesale division. Now he owns and operates three shops in the area, Watson Kennedy Fine Living, Watson Kennedy Fine Home and Watson Kennedy Fine Life. “I looked for historic, creative, beautiful spaces that enhance the Watson Kennedy shopping experience,” he said. “The second shop is in the Holyoke Building, a building listed on the Historic Registry. It has amazing windows facing out to busy 1st Avenue in downtown Seattle. The third shop opened in the quaint village of Old Main Street in Bellevue.”

Ted Kennedy Watson's three Seattle-area specialty shops reflect the country lifestyle aesthetic of the gentleman-owner.
Ted Kennedy Watson's three Seattle-area specialty shops reflect the country lifestyle aesthetic of the gentleman-owner, a former tennis pro whose early volleys into his current profession include a role on the creative team for the wedding festivities of Bill and Melinda Gates.
Watson selects all of his merchandise, new and vintage, and enjoys reconnecting with old friends at the markets and trade shows. “I love mixing business and pleasure. I also like to mix up shows throughout the year, so I go to San Francisco, Dallas, Atlanta and Los Angeles, and the New York International Gift Fair in August. We have some great showrooms at both the Seattle Market Center and the Seattle Design Center, so I am very loyal to those showrooms during the year. I also buy tons of vintage furnishings and accessories for each of the shops, so I travel each year to England and France in search of one-of-a-kind objects.”

He's also very specific about the look and feel of his shops, which are characterized by highly visual, quality displays designed to tempt the senses. “The overall look and experience is fairly Old World. I display quite a bit by color. One entire section of the store might be composed of items that are green. We layer the displays with ephemera — vintage flash cards, game pieces, old playing cards, music sheets. A typical display could be an old French farm table from the 1800s with a smaller side table on top, holding sterling silver candlesticks with our signature beeswax candles, a vintage alabaster lamp, an oil painting, a grouping of Mrs. John L. Strong stationery boxes, and a stack of Le Jacquard Francais linens.”

The three Watson Kennedy shops are extensions of Watson's homes, which have been featured in shelter magazines and on several HGTV shows.
The three Watson Kennedy shops are extensions of Watson's homes, which have been featured in shelter magazines and on several HGTV shows. A wide range of price points ensures there's something for everyone who walks through the door.
Watson's shops are extensions of his homes (which have been featured in House Beautiful, Country Living and on several HGTV shows), his customers are his guests, and they're treated as such. “From the minute you walk in the door, you feel like you've been transported — the music, the scent, the sights, the creativity, the variety of product, the helpfulness and friendliness of the person helping you, the way that every item is wrapped — no detail goes unnoticed. I have an incredible staff and we treat our customers very well.”

Those customers are described as well-traveled, well-educated creative souls who are looking to fill their homes with special and one-of-a-kind items. “We offer a tremendous range of pricing, so there is something for each customer that walks in the door,” Watson said. “With several universities in Seattle, we get people in their 20's to stylish grandmothers, and all ages in between.”

“Core to my business strategy is offering something beautiful to everyone, no matter their wallet. Someone can leave with a beautifully wrapped $6 bar of soap or a $4,000 table. Both customers are treated the same, get the same wrapping and attention. Overall, I would say our average price point is $25.”

Watson opened his first store in a space he'd long adored and told friends he would make his if it were ever made available.
He keeps things fresh by rotating staff between the three locations. “It offers variety for the customer as well as the employee. Also, because each shop varies in its merchandise, we are aware of what is currently and uniquely in stock at each of the shops. We've done this from day one and it works really well for us.” Watson, past winner of a Northwest Design Award, also makes himself available to answer questions and help with customers' design and entertaining dilemmas.

The Watson Kennedy brand is clearly defined on the company's Web site, and a newsletter goes out to the entire mailing list twice a year. Watson's shops have donated close to $60,000 to Seattle area nonprofits from store fund-raising events. He also maintains contact with local and national lifestyle and shelter magazine editors, many of whom have included pieces on the shop and/or its products.

The biggest challenge is staying unique with products that aren't offered elsewhere.
Watson opened his first store in a space he'd long adored and told friends he would make his if it were ever made available. For his next two retail locations, he chose “historic, creative, beautiful spaces that enhance the Watson Kennedy shopping experience.”
What he finds most enjoyable about retailing is the overall creative process involved in running the shops. “I love wearing tons of hats — reworking an entire display one moment, helping a customer choose just the right lamp the next,” he said. “I love seeing the entire process come full circle. Each day brings new challenges.”

The biggest challenge is staying unique with products that aren't offered elsewhere. Watson prides himself on the one-of-a-kind shopping experience offered at Watson Kennedy and says if everyone else is doing it, he heads in the other direction. “My biggest compliment from a customer is when they say they have never been in a shop quite like mine — then I know I am on the right track.”













 

Watson Kennedy

watsonkennedy.com

Three stores Watson Kennedy Fine Living, 1,000-sq.-ft., opened in 1998; Watson Kennedy Fine Home, 1,500-sq.-ft., opened in 2001; Watson Kennedy Fine Life, 800-sq.-ft., opened in 2006

No. of employees Five full-time, four part-time

Average annual sales $1 million to $1.5 million

Home accents as a percentage of total sales About 60%

Merchandise categories New and vintage lighting, wall decor, artwork, botanicals, mirrors, frames, accent furniture, vases, candleholders, linens, books, tabletop, candles, gourmet food items, stationery, bath products

Best sellers Sid Dickens memory tiles, John Derian plates and platters, vintage alabaster lamps, Diptyque candles, glassware from various suppliers, Mrs. John L. Strong hand-engraved stationery, Ana Design striped taper candles

Key vendors Peddler's Home Design, Bobo Intriguing Objects, John Derian, Juliska, Diptyque, Sid Dickens, Jamie Young, Design Legacy, Mariage Freres, Votivo, Barbara Cosgrove, Mosser, La Maisonnette, Abigails, Cote Bastide, Canopy Designs, Agraria, Kiss that Frog, Cavallini & Co., Eigen Arts, Soleil de Provence, Ana Design

How do you get rid of slow-moving merchandise? I am not big lover of sales, but we do occasionally have spring or autumn tag sales, where we have items at 50% and have them tagged with old fashioned manila hang tags.

What trends do you see in your area? I think now, more than ever, people are nesting and finding great comfort in being in their home. While I think everyone is watching every penny they spend, simple luxuries like a new set of dinner plates, a fabulous bedside lamp, an amazing piece of art — all these things have lasting value and can be enjoyed for many years to come.

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