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Retail Update

Susan Dickenson

Susan Dickenson, Retail Editor, Home Accents Today, @susandickenson

  • Adobe data shows online prices are lowest on Thanksgiving Day

    Adobe just released the results of a massive online shopping report, considered the most comprehensive compilation of such data in the industry. The data analyzes more than one trillion visits to 4,500 retail websites over the last six years, and the more than $7 out of $10 spent online with the top 500 U.S. retailers that are measured by Adobe Marketing Cloud. Based on this data, Adobe’s 2014 Digital Index Online Shopping Forecast includes the following predictions: + Online prices will hit rock bottom on Thanksgiving Day with an average discount of 24%, lower than any other day ... Read More
  • Keep it simple, and give them a 'win'

    Pricewaiter is a price negotiation tool that enables an online shopper to make an offer on a product, then negotiate privately with the retailer until both parties agree on a price. At this summer’s Internet Retailer Conference and Expo in Chicago, Pricewaiter COO Andrew Scarbrough and T.J. Gentle, CEO of, gave a joint presentation on the technology, using Gentle’s company as a case study. The two also shared some interesting findings about what turns consumers away, and what persuades them to close the deal especially when it comes to big- ticket items. Gentle said adding ... Read More
  • Williamsburg Inspiration

    In September, I traveled to Williamsburg to learn more about the Colonial Williamsburg Foundation's licensing program, the oldest and largest museum-based licensing program in the world. Today the Williamsburg brand includes home accents, furniture, textiles, ceramics, rugs, lighting, tablewares, garden décor and more, from 30 manufacturers. A short list includes Global Views, Capel, Nichols & Stone, C&F Enterprises, Andrea by Sadek, Mottahedeh, Carvers’ Guild, Friedman Brothers, Michaelian Home and World Art Group.   When the licensing program started (about 75 years ago), many of the licensees were making direct reproductions of furniture, crockery, decorative objects and such. Today, most ... Read More
  • 3-D reality hits 'home'

    Several new augmented reality/3-D concepts may make it easier to shop for home furnishings. A company called Vizera Labs has applied smart projection technology and 3-D modeling to upholstery — more specifically, fabric selection. Vizera’s patented technology and tablet interface enables “real-time, in-store upholstery projections on actual furniture.” Shoppers use a tablet to tap-select different fabrics and textures, project those selections on furniture pieces to see how the furniture and fabric combinations work in color and scale, and adjust illumination to view the effects of different lighting. Vizera’s technology is already in use in several U.S. stores ... Read More
  • Furniture funnies

    Need a quick laugh? Check out some of these new commercial gems from Ikea, American Signature and Haverty's.  In this video spot, just out from Ikea, Chief Design Guru Jorgen Eghammer talks about a device "so simple and intuitive, using it feels almost familiar" It's the 2015 Ikea catalog. No wires, no cables, eternal battery life, and 328 high definition pages... Password protection is voice activated: "Excuse me, that's mine." Experience the new... BOOKBOOK: This next spot is from a new campaign by American Signature Inc. and is one of the commercials that resulted from ASI's ... Read More
  • 101-yr-old Hy Goldman in his 73rd year at Capitol Lighting

    Hy Goldman has been working at Capitol Lighting for 73 years. Yes, that's right - 73 years. This week he celebrated his 101st birthday, and now the media is celebrating him. James Lent of the Hanover (N.J.) Eagle reported Hy's story Monday. CBS picked it up Tuesday, and last night it was David Letterman's turn to have some fun (" old he has a 301K") -- the Letterman video clip is posted on Capitol Lighting's Facebook page. As Lent reported, Goldman began working for the company on June 1, 1941 when he was 28. He drives himself ... Read More
  • The ultimate photo bomb

    I just got blown away -- by a silver, bombshell-shaped punch bowl. What makes it really special is that it replicates the British "bombs bursting in air" that exploded above Fort McHenry on a September night in 1814, thus inspiring Francis Scott Key to write "Defense of Fort McHenry," later renamed "Star-Spangled Banner." The silver punch bowl was presented to U.S. Army Lieutenant Colonel George Armistead in 1816 by the citizens of Baltimore, in appreciation for his heroic efforts in defending the fort (and thus, Baltimore harbor) against British bombardment. According to the Smithsonian, "after the battle, a committee of ... Read More
  • Home is hot!

    For the first time ever, home retailers hold two of the top five spots on the 2014 Hot 100 Retailers list, just published in the National Retail Federation’s STORES magazine. The annual list, compiled by Kantar Retail, ranks the top public and private companies (with domestic sales in excess of $300 million) that reported the greatest increase in sales between 2012 and 2013. landed this year’s No. 2 spot with a sales increase of 52.5%, a hefty jump from last year’s No. 18 ranking (at 16% growth). Texas-based Conn’s HomePlus took the No ... Read More
  • Retailers find second chances in secondhands

    Last month, an article in the Wall Street Journal suggested there’s no longer a market for secondhand furniture and “heirloom” furnishings. (“Why the Market for Heirloom and Secondhand Furniture Has Disappeared,” July 1, 2014). Speaking to WSJ reporter Alina Dizik on the subject, industry analyst Jerry Epperson said the availability of cheaper imports has driven down the cost of furniture about 50% (adjusted for inflation) over the past 30 years, sending traditional secondhand furniture shoppers to stores like Ikea, Wal-Mart and Target. Other analysts and commentators attribute the blame to household downsizing, aging baby boomers shedding their aging stuff ... Read More
  • Welcome, Belk Home Store

    A new Belk Home Store opened today in Greensboro, of special interest to me for a couple of reasons: the store was built new from the ground up as a stand-alone presentation of Belk’s home brands and products, and it is within walking distance of my home in Greensboro. The new 29,000-sq.-ft. Belk Home Store is across the street from Belk’s existing Friendly Center location, which is being renovated and will celebrate its grand re-opening October 15. In all, it’s a $9.2 million project for the Charlotte, N.C.-based retailer, the nation’s ... Read More
  • Relevant rewards reap loyalty

    When it comes to rewarding our best customers and, conversely, expecting a little something extra for being loyal to a brand or store, the United States is a "highly developed loyalty market." That's according to the results of an extensive 2013 study by Maritz Loyalty Marketing, a loyalty program services provider based in Toronto. On average, American consumers are members of 7.4 loyalty programs, with the retail sector having the highest penetration at 1.7 programs, followed by bank credit card programs at 1.3, airline programs at 1.1, hotels at 1.0, co-branded credit cards at ... Read More
  • Stellar retail, then and now

    A lot has happened in the 10 years since May of 2005 when Home Accents Today presented its first Retail Stars list, honoring independent brick-and-mortar retailers. Our 2005 Retail Stars nomination form didn’t have a section for social media, nor did it offer Las Vegas as an option in the “tradeshows” box, since neither of those existed. We did ask for a “Web Address,” though, something 10 of our 2005 retailers left blank. By all appearances, the 2005 Retail Stars appeared to be quite solid businesses, with only 12 stores reporting prior year sales of less than $1 million ... Read More