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Retail Stories - Randy Ouzts
June 9, 2008
The last time you shopped for home decor item(s) for your home, what did you buy? Where did you buy it? And what attracted you to that particular shop?
Randy Ouzts: I’ve been doing some remodeling, adding a bedroom/new bathroom, and I shopped at Home Depot Design Center for tub, sinks, mirrors and shower fixtures. Flooring came from a designer who takes old wood and makes floors. Paints are from Farrow and Ball. Everything else came from small specialty stores. I believe this is the time for small specialty stores if they can survive this rough period. Shoppers want special looks and treatment from the stores they support. Excellent customer service will keep them coming back. I speak from experience. You have to give great service and quality products 24/7. Otherwise they can get it anywhere.
Posted by Randy Ouzts on June 9, 2008 | Comments (0)
